Jamie Featherstone

Review of Independence Harley-Davidson

My wife had been in an accident on her 2014 1200 c...

My wife had been in an accident on her 2014 1200 custom Harley-Davidson. After several months, three to be exact. We went to pick the bike up and didn't really look over the bike that and I had road it home.... about 27 miles from the dealership. The bike was at the shop for three months and you would think that being a Harley-Davidson collision repair facility that the bike would be fixed right the first time! This wasn't the case, I inspected the bike the next morning and found several items that were not done correctly to factory settings for the bike. One of many problems was they put a different exhaust system on the bike and seat wasn't replaced. A few other minor items that was not addressed, but was on the estimates. So I had taken the bike back and another month went by , so at this time they had the bike for four months. I went to pick the bike up yesterday the 13th and it still wasn't right. The seat is very loose and the exhaust system wasn't change either. Also we had purchased a engine guard from the dealership to be installed, but it was not installed correctly. I went ahead and took the bike home a told them that after four months that I am tired of going back and fourth. So right now my wife's bike is at the house with a seat that has ripples on both sides and isn't smooth or tight whatsoever. I'm not sure who they had repairing the bike but really did a back yard mechanic job on it.

Sincerely,
Roger Featherstone