One year ago I bought a cell phone acer Z220 and f...

One year ago I bought a cell phone acer Z220 and for that I also bought insurance against breakage and theft for 2 years for 368kc and when I gave them a cell phone repair because of a cracked lcd glass so we said in 3 weeks that the phone is repaired and when they wanted 250kc for some 10% rate otherwise we will not give the phone so I hope it will be alza solve