Daniel Gruter

Review of Subaru of Wakefield

HUMAN HAIR WRAPPED AROUND MY AXLE WAS NO CONCERN T...

HUMAN HAIR WRAPPED AROUND MY AXLE WAS NO CONCERN TO THEM

I purchased my Subaru Legacy a little over 2 years ago. I have had no issues with it until this point. However, the issue that caused this experience will deter me from ever going back to Subaru of Wakefield.

About a month ago I felt a hollowness in the right front end and the ride was not very smooth. I dropped it off at a local mechanic to get looked at and within a half hour I was called back to the shop with little explanation. Upon my arrival they asked me some strange questions. "Have I been in an accident recently" "Does the car belong to me" "Has anyone else been driving it". I answered no to all of these questions and once they showed me what was wrapped around my passenger side front axle I understood the questioning. There was long human hair wrapped around my axle. The mechanic refused to perform any work on the car so I left extremely embarrassed.

I proceeded to send an email to my sales agent explaining the situation and she made me aware that there was a quick recall procedure that needed to be done also. She told me she was "very sorry this happened and they would take care of the recall and the other issue for me". I dropped my car off and got a call a few hours later. They wanted to charge me $500 to fix the strut and $99 for an alignment. I was told all they would do was remove the "debris" (aka the half a head of hair) from my axle.

I refused to pay for any services to fix the strut due to the embarrassment I was caused paired with the promise from my sales agent that it would be taken care of. I then got a voicemail from my agent saying that since I "paid the bill" there's nothing she can do and her "hands are tied". She said if I didn't pay the bill she could have worked with her service manager. I called her back and explained that I refused the service and didn't pay anything. I instructed her to speak with her service manager and see what they can do. I have followed up twice with no resolution.

I understand unknown things happen with cars because there's a lot going on under the hood but in my opinion there is ABSOLUTELY NO REASON a car with hair wrapped around the axle should ever make it off the lot. All it would take is a quick under the car inspection.

I will be following up with the Motor Vehicle and the authorities to see if whatever incident happened before I purchased the car was reported.