Silvia Barbero

Review of Axor Hoteles

Very disappointed with the service received at the...

Very disappointed with the service received at the hotel. The facilities were fine, but the service left a lot to be desired. They gave me a copy of my room key without doing any security checks nor did they call me to ask if it was correct, they did not ask for any kind of document to deliver the copy of my room key.
The room smelled a lot of cigarettes, when it was supposed to be a non-smoking room.
At the time of check-in, they did not inform me of the hotel services, hours, or where the restaurant was located or anything ... A great disappointment despite the fact that I was going with very high expectations