I had a fine experience checking into the hospital...

I had a fine experience checking into the hospital and getting my blood work done, the trouble started afterwards. When I was leaving, I was told my blood work would be send to my doctor once it was ready. The triage nurse took my doctors info when I was registering and the nurse who was my last point of contact confirmed this.

I was told results take 10 days typically to come in. Fast forward 3 weeks, my doctor still doesn't have the results. I called Mackenzie health today and asked the blood clinic if the results were ready, they said the results were ready, I asked why they haven't been sent to my doctor. Mackenzie health said they didn't have my doctor's info...which I gave to them during registration with Triage and they wrote it down. I gave the lady I spoke to my doctor's info and she asked for their fax #, which was not on my doctor's site, so I said I wasn't sure what it was, but I could call and check, she said they have one on record, so they'll use that. A few hours after, I called my doctor to check if they got the blood work yet, they said they still didn't. I called Mackenzie hospital again, the lady I spoke to now says she can't locate my name in the system.... so my experience has been confusing and frustrating overall. Seems like there is some disorganization there and that communication between departments is off. I am the one who has ended up chasing them down for things they said they'd do themselves.