Ronie Ochoa

Review of McArthur Homes

My wife and I own a townhome in Herriman that we b...

My wife and I own a townhome in Herriman that we built and moved into in December of 2017. I felt I needed to share our experience. The actual process of building was great. We worked with Jason, the preferred lender was great and overall we were very impressed with McArthur. Then the first time we wanted to use our A/C, it didn't work. It blew warm air in fact, McArthur scheduled the company who installed the unit to come out and fix it which seemingly they did. It worked all summer last year just fine. Now, this month, of course after the 1 year home warranty expired, as it started to get warm again, we turned on the AC for the first time a couple weeks ago and again, it's not working, blowing warm air again. I had 1st class Comfort Heating and Air come out and do a diagnosis and come to find out the "fix" from last year was nothing more than a band aid. In fact the installation of our unit was done so poorly that the service valves had burnt which caused the massive leak of coolant. At this point our only option will now be to replace the unit and coil which will be right around $4500. The whole point of us deciding to build with MacArthur was to avoid these types of issues as everything is nice and new and not have to deal with the types issues you would find in a pre-owned home, but now we have to pay $4500 out for a new AC unit in less than 2 years being in our home.

*Update*
McArthur called me back and let me know they will be resolving this for us. Very professional and appreciated.