Graham Hepburn

Review of Crerar Hotels Group

We stayed at the Deeside Inn Ballater the weeken...

We stayed at the Deeside Inn Ballater the weekend before the lock down was introduced. On the Sunday evening, we were the last two guests staying in the hotel before it shut down. However, this made no difference to the courtesy and professionalism demonstrated by the staff.We would like to thank all the staff who made us welcome and looked after us, especially Sam, Richard and Ailsa and many others including bar staff , restaurant staff and and room attendants. Although the staff are facing a very difficult period...some of whom are foreign nationals who cannot return home to their families in this difficult time, we were made to feel welcome and the professional service provision that we have enjoyed over many visits to this hotel was maintained.
Additionally, through discussions with the staff, it was reassuring for us as friends of the hotel / staff, to know that the needs and welfare of staff / residential staff were being looked after.
The management and staff are a shining example of professionalism in the face of adversity and define the meaning of hospitality.
Being the last out...on re opening, we would like to be the first back to demonstrate our support.
Best wishes to everyone at the Deeside Inn
Graham & Susan Hepburn