My partner and three small children, the eldest be...

My partner and three small children, the eldest being four, drove long distance for three hours, and put off another potential rental inspection to view a couple of properties though Solutions Property Management. The second property we mentioned we sought long-term tenancy for our family to settle close to the school we are interested in sending them to. Unfortunately, our 4yo son is still too young to be diagnosed with ADHD, and ODD, and the agent watched him as he touched a vertical blind. He's never broken anything like that, he would have been touching it like I had done. He was told by the agent not to PULL on it... We inspected the next property, this time I left my 4yo in the car with my partner, as it was obviously going to be a concerning for the agent, with child presence. We liked the second home, and applied. The agent was kind, gave the children small water bottle each, and allowed us to use the office to fill in our applications. Whilst standing at the desk submitting our applications, and agreeing with the agent we'd email further supporting documentation, my 4yo (bored after be forced to be in a car and office all afternoon,) decided the reception lounge was good to jump on. The agent told him to get down before I had a chance to notice, and tell him to get off myself. Ok... as we were talking, my 4yo decided the clear coffee table was good to get up on, grrr, so he was chastised for that (not that he obeys for long.) The day was gone by this time, so no chance of putting applications in with anyone else, so another three hours drive home again. Emailed documents as soon as I had recouped from the day's ordeal. The following day, the courtesy email processing stages occured intermittently, apparently approved for final stage where it supposedly goes to the property's owner for the final 'ok.' That's even IF any of the email processing 'stages' actually took place... What raises an eyebrow with this story, is with my 4yo son having behavioural issues being of obvious concern to the agent, (admittedly I would have been too, but a bit more relaxed, and allow parents to deal with them by pointing out the problem to the parent, particularly if the parent was talking, and tired from driving, and just been sat in a very hot office room without aircon, or airflow to fill in forms, as did the 4yo,) then I am led to believe our application failed because of one child's petty actions. To reinforce our belief, we were told that we could not apply through them again. If you read the reviews here regarding children, and deceipt, I suspect those people are honestly warning others. If I had read reviews here, I would not have endured the expense, and discomfort of long-distance travel on heavily fuel consuming roads, and would not have wasted my valuable time trying to secure a home through this company. Make of this what you will, but I lean toward believing the neg reviews here, and note the generic replies in defense. Hundreds of people don't always bother to post comment either way. Can't apply through this company again? Really? Because a 'landlord' 'supposedly' rejected our family into a 4 bedroom home, and emails said all was approved until that point? I know what really went on, and I'm not shirty simply because I was rejected. I am merely expressing the likelyhood of, not child friendly, and protecting property owner's investments from an active, hot, bored child. I'll add the certainty that my tenancy history is nothing short of A+ all my life, throughout many rental properties, and my 4yo son is no exception to that track record. I have never felt the need to post review, but this time I am alerted to their methods, actions, and fuzzy discriminatory line of tenant choice, when a tenant can be excellent, despite personal opinion. No, in this instance we are convinced it is futile to call the office to discuss grievances. Families, steer clear. Also be aware of possible fake FIVE STAR pathetically glowing reviews when the rating drops too much with one star all the time.