My 93 year old mother with severe dementia, has be...

My 93 year old mother with severe dementia, has been on services with New Wave since 2014. During these intense six years she has undergone a lot of changes. When she entered their services she was walking, talking freely and sensibly (for the most part)and able to spend the night without supervision. Now she is fully dependent for transfers and feeding, she requires 24 hour supervision, and her talking is minimal. Without exception, New Wave Home Care has made every effort to accommodate changes, and has done so successfully. The caregivers are a huge blessing, they take care of her as if she were their own mother. What more could any daughter hope for? I have never felt as though they were working against me, or grumbling when a change needed to happen that might add extra work for them. Rather we are on the same team working together to make things best for mom. If mom has a gap in the schedule with caregivers getting ill or needing vacation, the other caregivers on the team work very hard to cover the gaps. This is such a gift for my mom since her dementia makes it very stressful for her to incorporate new people.
I have worked many years in the medical field in both Home Health and Hospice and I would rate this service high professionally as well as personally. Every time I call the office, they respond immediately. They always answer the phone no matter the hour. I have been given text numbers of office staff for contact as well. This is important for me since I am an out of town daughter. Sam, the owner always remembers my mom on special occasions, even when she was no longer aware of his kindness or able to thank him. The agency also has RNs who give the caregivers professional support and can be called upon when needed. Staffing is a demanding job in a Home Health Agency since needs often require immediate attention, also field staff depend on good communication from the office. The people at New Wave who hold these positions are worthy of a good deal of praise for their patience and availability. They also get a lot of credit for listening to feedback from field staff. If you are looking into home-based care, I would recommend New Wave, it is like having an extended family with built in skills to care for your loved one.