SCHOOLS BEWARE

There is NOTHING grand about Grand Classroom. If I could give this company negative stars, I would. I have never dealt with such an incompetent business in my life. Our school hired them to take our kids on a 3 day field trip. The first red flags were the travel flights they picked. Instead of booking a flight from FLL to KNX on a 2 hr non-stop flight, they put them on a 7 hr flight with a layover in DAL. They were to have 1 day of activities in the Smokey Mountains and then they were to get on a 4 1/2 hr bus ride to Atlanta to fly home! How does that make sense when there is a direct flight and we had to put down $1700, 6 months prior? Well, exactly what we were worried about came true. The flight on their layover in DAL was canceled and they ended up getting stuck there, never to make it to Tennessee. What's worse, this company left our kids stranded at the airport for 16 hours!!!!!!! They did NOTHING to help in getting them to a hotel. Had no contingency plan in place, and left our Principal to figure it out on her own. They didn't feed them, our kids ended up being up for 23 straight hours and there was ZERO communication from them. When I spoke to the owner, who did nothing to help, his wife giggled in the background thinking it was funny that this was happening. A DISGUSTING display of the owner of this business. Word of advice: NEVER allow your child on a trip booked by this horrid company. And, please encourage your school to pick another travel company if they don't want to be left high and dry to figure out everything on their own.