JP Bluma Review of The Congress Plaza Hotel
Everything fine until we asked for towels. They br...
Everything fine until we asked for towels. They brought toilet tissue. We did eventually get towels after 3 calls the following day we tried to leave and the bell hop wouldn't let me have a cart to bring down my luggage when there were 6 empty carts right next to him. He said they don't let guests push carts. He said he would bring a cart up when he had time. He was rude and no help whatsoever. After carrying down our luggage I now see 10 carts where people were helping themselves right where he was standing. Not a good ending to a visit but this gentleman needs manners and a different job. Good luck to this hotel. With employees like him we will stay down the block on our next visit where I can leave when I want and use a cart when needed.
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