Barry Johnson

Review of Northern Colorado Air Inc.

The furnace in my rental house here in Fort Collin...

The furnace in my rental house here in Fort Collins received an annual check up, and in the process, a short was created causing the circuit board to fry. Later, it was found that it was another part that was to blame for the furnace failing to work. The part(s) took a total of 6 days to arrive. In the mean time, the general manager contacted me and provided assistance in understanding the cause for the delay(s). After the repair was complete the received a follow-up call from the GM. I have found that this company has a genuine concern for customers and their satisfaction. While not all of the persons that I interfaced with on the phone shared the same willingness to communicate the planned repair. Bottomline: I am very satisfied with the service provided by NCA. Note: The furnace in this house is older, and understandably the parts were not immediately and readily available.