Ben Matteson

Review of Horseshoe Bay Resort Marriott

UPDATE: On our last day, we asked for late checko...

UPDATE: On our last day, we asked for late checkout. Apparently, they never actually changed what was required for our room, and we were locked out of our room at our original checkout time. Also, for our last breakfast, again our breakfast wait person was invisible. We served ourselves the coffee and orange juice. That's fine; they are too busy to provide drinks; I can do it myself. But don't dare auto-tip 20% on a meal when you haven't done anything. This is really bush league. I don't blame the employees. I'm pretty sure they aren't staffed adequately.

I may come back here, but only if:
1) It's not that crowded so not worried about losing parking
2) Can find local restaurants to have meals instead of resort restaurants
3) Can get deals on tee times

ORIGINAL:

Some mixed feelings about this resort. The facilities are good. The pool area is far too small, but the gardens, lawns and 18 hole putting course on real greens are great. Slick Rock is a nice course.

Many of the people who work at the resort were very nice and helpful. But there were also some people who weren't helpful, or were too busy or overworked to be helpful. My bartender in the Lantana Saturday afternoon was awesome. Our waitress on Friday night in the Lantana restaurant was wonderful. But we also had a breakfast waitress at the Lantana take fifteen minutes to bring our coffee; we ended up getting it ourselves. But for all buffet meals the restaurant auto-tips 20%, even if they haven't bothered to show up at your table.

So I think to enjoy this place you'd need to accept these things up front. You'd be certifiably crazy to fly here for a vacation. In my opinion one of the main advantages of this place is that Texas folks can drive here and save air fare, and still get that resort feel (but only if you plan to be really active and not plan this as a relaxing beach-type vacation). But if I had to fly here, I'd just go to a Playa del Carmen resort that was all inclusive and spend less. A long vacation here would be very frustrating for me.