Lisa Marchetta

Review of Concordia at Sumner www.concor...

Horrified by the lack of oversight and shortage of...

Horrified by the lack of oversight and shortage of staff at this facility. During my mother s stay, we were forced to stay overnight and during the day with my mom due to the lack of attention and care at this facility. My mother, who is early 70 s and very active normally walks 5 plus miles per day had experienced a fall that shattered her knee. She was left in bed for 1.5 hours when she rang for a nurse ...found out the only nurse or staff member one on site had left the building altogether to cover other buildings. My sister and I have stayed with her day and night due to poor care at this facility. Meds not given on time and patients left for many hours on end. I wouldn t leave my puppies here. Barely a 1 Star....it may look new and beautiful on the outside, but be assured the money is only spent on those aesthetics. Not on staffing qualified care team members. All of our questions and requests were met with hostility upon arrival via transfer from CLE Clinic/Akron General. Staff was rude and sarcastic and unprofessional. The beds and pillows are uncomfortable and plastic mattresses that cause patients to sweat and feel further discomfort. We were there for short term rehab and horrified by what we saw. The only positive reviews are found in the PTs and OTs.

Please note the response from Concordia to my review, which is not true. And for some reason I am not able to respond to Concordia s response on my review so I will do it here. NO, we did not speak to an Administrator and get to the bottom of the issues . Nothing was resolved. In fact, we are taking my mother out of the facility today even though she needs to continue to rehab her knee. A young perky administrator came by my mom s room while we were eating dinner and talked at us. Nothing resolved. Didn t even get her full name, she wrote her first name and number on our dinner napkin in case we wanted to reach her.

What I have witnessed in the treatment of elderly patients and in the care of patients at the facility has been sad and eye opening for me. My mother is a young 74 and active and not a long term patient but she was vulnerable and in need of a week of rehab from a trauma that left her immobile. Thank GOD she could advocate for herself and that my sister and I stayed at the facility day and night with her along with my father. My heart bleeds for patients in their care long term.