*BROWN WATER CAME OUT OF FAUCET*

*BROWN WATER CAME OUT OF FAUCET*
I have been coming here just about every other month with my family for close to 5 years (no exaggeration) and each time the service gets progressively worse. With the construction going on right now it s not worth staying there, even if it s a free room. Upon arrival this week we had 3 consecutive negative interactions with the staff at the front desk, the deli, and at Isabellas. Being a long time patron and having spent tens of thousands of dollars here we have seen firsthand the decline in service, amenities, and perks/payouts. Soaring Eagle used to be the family trip we looked forward to- they used to have an amazing reward/points system, great food and spa, plentiful and significant wins, great concerts, beloved staff/servers we d ask for by name. Now going to Soaring Eagle feels like a task- deal with the dreadful staff, navigate around scaffolding and dust from the construction that s been going on for years now and isn t expected to finish until 2022, hope you win something, and try make a memorable experience for yourself because it is very apparent this is no longer a world class resort. THE MORNING WE CHECKED OUT 2/26/2020 BROWN WATER BEGAN COMING OUT OF THE FAUCET, I WAS EXTREMELY CONCERNED BECAUSE I HAD JUST DRANK OUT OF THE FAUCET, AFTER TELLING THE STAFF ABOUT IT THEY SIMPLY STATED WE LL SEND SOMEONE UP. Having a background in property management I was disturbed that they didn t treat this as a bigger issue (perhaps it s a common occurrence they try to downplay) After our most recent visit we re finally convinced that Soaring Eagle has peaked and that not much more can be done to improve their decrepit infrastructure. I only hope they can become profitable again so they don t have to pass their construction costs on to the gamblers.