The course is good. Teaching is good.. But when ...

The course is good. Teaching is good.. But when I did my internship and I faced problems like I was not getting my payment, I filled the form as many times and one after one forms... And then I tried to contacts the admins of our what's app group I told them my problems , one clearly told me not to ping messages. So I told other in charge he raised my problem and said within 2 days you will get your payment now it's been more than 1 week, I didn't receive my payment. So that is the problem I am facing.