Barbara Suttle

Review of Missouri Star Quilt Co

I am brand new to the art of quilting and have sen...

I am brand new to the art of quilting and have sent several quilt tops to be quilted and all of them turned out lovely. God bless you for your patience and skills . In one case I sent a top I made for my son s college graduation; it was such a special time for our family. It was returned to me before the estimated time and I was elated. The quilting was exactly as I requested but the thread color was totally wrong which killed the design. I was so disappointed because everything I had ever sent to MQC to be quilted came back perfect. I expressed my feeling to the customer service department and was so sad. It wasn t but a few days I received an email from Nikki LaPiana. She was going to correct the whole problem personally, and boy did she!! I was so impressed on how they all worked to correct the error and even hand sewn the binding for me. I felt bad asking them to correct the problem because of all the work it would take on their part the pick out the quilting, and quilt it all over again. Nikki guaranteed it and apologized for the mistake. I told her that we are all human and mistakes happen but I m so grateful she was willing to help me. To work with a company that have such profound work ethics is very rare this day and time. Thank you from the bottom of my heart. You all have my business forever. Please share this with Jenny Doan.