Melissa Rupert

Review of McCluskey Chevrolet

I brought our 1-year old Chevy Blazer in for an oi...

I brought our 1-year old Chevy Blazer in for an oil change, tire rotation and new air filter. Initially, the visit started off ok. I had to bring my kids because my husband was at work, so we waited in the kids area. One employee brought my son a Hot Wheels. It was great.

I also had asked them to look at the battery because in our 1-year old car we were having serious starter issues. Pushing on the ignition button sometimes the vehicle wouldn't start, sometimes it would stutter badly or struggle to turn over. It was determined the battery was bad - after 1 year. I have no idea if that means there's a larger underlying problem with my new vehicle. Time will tell. They didn't have the battery onsite. A battery. How is that even possible? Someone had to drive to get it. Which took another 45 minutes. Meanwhile, i'm still waiting with my kids in the dealership by myself.

After paying the bill, we were told to step outside and someone would bring us our keys. After waiting for 10 minutes (it's now 6:00), i finally had to ask somebody when i could expect my keys or my vehicle. "oh yeah, here's your keys." It's now pouring down rain and the lady DID offer to pull it in closer. So she pulls it into the garage into lane 2, the only lane at this time that had another vehicle in it. And she stopped it right in front of the floor cleaner machine so i couldn't open the back door to put the car seat in. One gentleman, sitting right there, watching me struggle with two kids to get the car seat put in did absolutely nothing. That's fine, but wow. Pretend like you're busy.

When i was finally loaded into the car, that truck is still sitting in front of me. The garage is now nearly empty and noone is around, but a car has also pulled in behind me, so now i;m completely blocked in. So, after honking my horn to get someone's attention they finally moved the truck so i could leave.

Oh, and your pandemic protocol leaves A LOT to be desired. I was concerned that many of the employees were not wearing masks, many who were wearing them had their nose exposed. When speaking with me, they did not social distance, wanting to stand right next to me. After being assured that McCluskey was taking measures to stop the spread of the pandemic, what i experienced was not anywhere close to that. Employees were jumping in and out of my car unmasked. No sanitation of the vehicle was completed after finishing the car.

I'm seriously disappointed. When i spent $55,000 with you guys to purchase this Blazer last year, you all rolled out the red carpet, but i guess now that you have my money, you don't have to pretend to have good customer service anymore.

Oh, and we were there for over 2 hours. For an oil change and tire rotation.