Matthew Rathbun

Review of The Neat Company

Update - Neat did respond and reimburse charge. Ap...

Update - Neat did respond and reimburse charge. Apparently I had two accounts (I don't recall creating the second) and only one was cancelled with my first call.

Neat was fine for awhile, but then the scanner ceased to work. After Googling the issue, I found countless post showing that Neat had stopped supporting Mac for that scanner. I tried the mobile app scanner and true to the low ratings it did not work either. Finding no way to cancel online, I called NEAT and canceled my account. I didn't log back in over the year, when I found a charge on my credit card for $199.99.

I just called their support line today to ask for the charge to be reversed since I called a year prior and cancelled. The support person, although polite, was not empowered to help me and said the charge couldn't be reversed because she had no record of me cancelling. She did confirm that I hadn't logged in or use the account. She also said that she couldn't reverse the charges because I was beyond the 30 days. I was calling on day 32 of the charge, as I had just gotten my credit card billing.

SO - $350 Neat device became a door stop because they stopped support it on the Mac (yet supported in on PC). The mobile app sucked and was given negative ratings by all users. They failed to document my cancellation the year prior and then refused to reimburse the charges because I called 2 days later than their policy (keep in mind that I called A YEAR prior.

While dealing with this challenging situation, the attendant was trying to give me a survey as to what device I had purchased, etc... A survey. Like I have time in my day to deal with getting $120 improperly charged against me and then to answer a user survey.

On the flip side, I"ve been using Expensify for a year and LOVE IT. Can't say enough good things about it.