Harry Fishbein

Review of Tenafly Bicycle Workshop

I purchased a bike here (actually, over the phone,...

I purchased a bike here (actually, over the phone, which was great-- I knew exactly which one I wanted and Tennafly Bicycle Workshop was flexible about letting me do this) as a gift.
The staff was aware that I needed the bike about a week and a half after purchasing it. Unfortunately due to a circumstance out of the control of TBW someone scooped up the last of the model which I wanted just as it was about to be sent to the shop. Result: seemed like there would be no bike by the deadline. Sensing that this would be a massive bummer, TBW tracked down the bike at another location (actually an upgrade, which they gave me for free), drove two hours to get it, and had it ready for me by the day they promised. I was very impressed with how they handled the situation, and will definitely be returning although the shop is 45 minutes from where I live. Every bike shop can order your bike and have it delivered, but not every bike shop would send an employee two hours to pick it up if it were out of stock... Thanks guys and gals who work there.