Ally Guljas

Review of Dogtown Cincinnati, LLC

I took my Australian Shepherd to Puppywood for a y...

I took my Australian Shepherd to Puppywood for a year without a single issue. Unfortunately, with moving this was more of a convenience. I picked up my dog from daycare with a red swollen eye that resulted in a $200 vet visit. After reaching out to Dogtown for the issue, I was told by a manager that "no offense, but scratches happen," but apparently the handlers aren't in the room to avoid rough play that the vet said I was lucky the scratch didn't lead to removal of the eye but was a close call. Dropped her off for a evening stay on the weekend which I thought would be like her normal daycare free roam, but find her on the camera in a small room with 20+ dogs, no handler and my dog barking continuously with no water. "No offense," but it takes one dog to get territorial over a bed and snap on a dog in a room, where the handler is "watching" from the front desk on a camera. I would rather drive from downtown to Puppywood in Anderson and back downtown for work everyday than having the ease of convenience with poor professionalism and poor care of my pup like this.