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Colter Chisum

4 years ago

This company is very poor for both new installatio...

This company is very poor for both new installations and repair. I had a brand new complete system installed in 2016 and the compressor went out. When I called about warranty they charged me $130 for a service visit to tell me the compressor was not under a workmanship warranty but they would fight for me to get the product warranty covered. I later called the manufacturer and learned the product was covered. They said at this point it would be $1100 for the labor if the warranty worked out. They called me a few days later and said they were able to convince the manufacturer that the product was covered. I should have had my con artist guard up but I was busy at work and accepted their over the phone quote of $1,097. They scheduled the work and got it all the way done and then changed the price to $2k. They are the worst type of get you over a barrel type of company I have worked with in probably 20 years.

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