Went to Upstairs to have a nice dinner with a frie...

Went to Upstairs to have a nice dinner with a friend. I was greatly disappointed as the veggies and fish I had ordered was all burned. When I told the waitress she didn't even offer anything nor apologized.
My friend got her dinner after I had already finished mine. When she asked when her dinner was finally coming the waitress almost felt annoyed.
Have to admit that for this price point and location I would expect much more - service and food quality are below standard.