Shelby Kinney

Review of Central Dermatology Center Cha...

I was referred to this office by a stranger who to...

I was referred to this office by a stranger who told me they were very quick to get someone in if the prospective patient in any way felt they may have skin cancer. I called in August. I was not scheduled for even a consultation until the end of September. From that first visit I had a biopsy of the spot on my shin. The doctor was very vague in how she explained what it may be. The call explaining there were severe A typical cells was also very vague and confusing. Ater the biopsy, I got two infections so badly that I could barely walk. One of the infections was STAPH. It was incredibly painful and pretty scary. They were able to see me in the office but they charged me for a doctor visit (she just drained the wound) and testing of the pus from the infection. I was frustrated for being charged another $100 when it was their fault I got the infection. They then did not want to schedule the surgery to remove it until it had healed. They tried to schedule me right before Thanksgiving (TWO months after the biopsy). That week did not work for me. They rescheduled me for 12/7/17. FOUR months after contacting them. I hadn't gotten any information at all for pre - op instructions and started called them a week before the surgery. I couldn't even leave a message because their phone lines were down. The phone lines weren't repaired until six days later (one day before my scheduled surgery.) I FINALLY received a call from the office and they said even though I was now pregnant, it was fine and they could still do the surgery with a local anesthesia. I got a call THIS morning (December 7, long awaited surgery day) saying, "The doctor actually now feels we should not do the surgery since you are in your first trimester. Let me get you to our scheduling department." Absolutely not. I will never be returning and will never recommend them to anyone. they should have told me from day one, that if I was pregnant, the surgery could not be done. I had just had a miscarriage earlier this year and was anticipating a pregnancy. I told them that from the very first contact. Anyway, find another more dependable dermatologist! Find someone who is truly concerned about all of your needs and lets you know details up front. **UPDATE** Robin from administration contacted me after receiving my review. I appreciated the acknowledgement and her validating my concerns. They have agreed to refund me for the second visit and to make the situation right as much as possible. I have not decided whether I will finish out this situation with them but I do appreciate their reaching out.
**SECOND UPDATE** I never received a refund or further acknowledgment of the issues. I went to another dermatologist and got it completely taken care of in under a week not without difficulty receiving my medical history from Central Dermatology, of course.