If I can provide customers like myself a recommend...

If I can provide customers like myself a recommendation it is to never book with this agency. In the beginning when you are deliberating on where to go, how much it will cost and how flexible your options are this company will be present and contact you frequently HOWEVER as soon as you book, forget about all of that. Many of us found ourselves put in unfair, tough situations and many of us lost money for a variety of reasons when compared to simply booking the same all-inclusive vacation ourselves. I think it is worth a savings of $300-$400cdn to go on-line independently and book a trip. I will never ever recommend The Travel Agent Next Door after my very recent experience to Puerto Vallarta.