Why isn't there an option lower than 1 star? Where...

Why isn't there an option lower than 1 star? Where is the zero? I purchased a home in Huron Farms in Dexter, Mi. 14 months ago. After a half dozen e mails to Landarc, I have still never received a single correspondence. No welcome package, not bill for my HOA dues, nothing. I knew my I needed to pay my dues so I e mailed Keborah at their customer service twice. She told me my dues were up to date and not to worry. I knew that was not true and they needed to be paid in the next week so I sent a check anyways (after getting the mailing address from a neighbor since they never mailed me a bill). I told her I never received a bill or welcome package, she said she would take care of it. 3 months later, still nothing. Why do we all pay this company that is always the subject of complaints on the community FB page? Landarc is a JOKE!