Yasmin Hovakeemian

Review of Internacional Design Hotel

TRAVELER BEWARE!!!!! TERRIBLE SERVICE!!!!!

TRAVELER BEWARE!!!!! TERRIBLE SERVICE!!!!!

We checked into the internacional Design Hotel only to be disappointed after spending a lot of extra money requesting a Rossio Square view. We were directed to a fourth floor attic like room with window facing another building. See my photos for their supposed square view. No solution other than another room with a similar view of a nearby store was proposed. The manager on staff was unwilling to do anything else so we have to turn on our international roaming so the general manager can call us at 11am at their convenience.

We waited for the call all day and never got one. When we returned to the hotel to speak with the general manager, we got an arrogant, unapologetic, interrupting individual who showed us his one attempt to call us when we were waiting in the lobby for him. Probably just put it in his phone to make it seem like he was trying. So from 11am to 5:30pm, manager had not acknowledged our situation. He was quick to say we were constantly mistaken, that he has years and years of hospitality experience (irrelevant in this situation especially considering how rude he was) and how we were aggressive to his staff (whom we apologized to but never had him apologize to us genuinely). He did not offer anything and was extremely hostile. As a local guide and traveller, I have never come across such terrible behavior before. The attitude was very much that they did "not care about bad reviews". Use that as a caution not to stay here because if you are that one person having an issue, tough luck because they won't mind your one poor review.

I cannot recommend this hotel at all. In fact, bathrooms are old, hotel has zero amenities or nearby reasonably priced parking, restaurant is mediocre at best and the breakfast buffet was regularly running out of items. For the hefty price tag per night, I'd say look elsewhere and don't waste your money here especially considering the staff will do nothing to help you out. Read some other reviews as well, you will find similar themes of the hostile and terrible general management of this hotel.

STAY ELSEWHERE!!!!!!