The staff were very friendly and nice. However thi...

The staff were very friendly and nice. However this is possibly the worst service i have ever received at a hotel. It was so bad that i am writing my first review ever. Over the course of my 3 days here i phoned at least 12 times to request a tea kettle and 3 bowls. Things i had requested via an email before i left home. Asked the conceirge to send it up as soon as i discovered it wasnt there when i checked in and he said it would he right up. Got the ketttle after my 3rd call on the second day (over 4 hours) and no bowls ever came. I went downstairs to get some at the front desk who told me the department was closed and the could not help?! Also discovered the hair dryer was broken about an hour before we left for the bus tour and even after explaining it would be 10 below zero with wind chill the thing never arrived. We ended up borrowing one from a neighbouring room. It eventually came the NEXT day after ANOTHET call. The hallways smelled and the rooms - particularily the bathrooms - didnt have that "clean feel". I wrote a review explaining my experience privately to the hotel and never recieved a response. Sooo i guess google it is. I love Kimpton and have stayed at their hotels before but this was a terrible experience for such a "nice" hotel. Not even free wine can make up for such a let down. Stay at the howard johnson and buy yourself some champaign lol. Valet also told my brother parking was $6 or $7 per day (which in heinseight is just too much of a good deal) .. it was actually over $60. And thats my rant.