low customer experience

Review of KIRIN

Minimal customer experience at Kirin Factory

Minimal customer experience at Kirin Factory

After visiting the Kirin Factory, go to Beerport.
Two glasses are free, but half of the beer types that can be sampled on the website cannot be explained without explanation.
If you get a 10% discount ticket at the experience corner before the tour, you can't use it at the end of the tour.
The best thing to do is to order Genghis Khan, etc. and move to the table with Genghis Khan pot next to 2m in the middle of meal (appetizer etc.). Moreover, I can't eat Genghis Khan unless I finish drinking two glasses of beer at this table seat! ! ! When I ordered Genghis Khan, there was naturally no answer, "Isn't this seat available for a hot pot, can I move to that seat?" Other meals are okay and if you order Genghis Khan (the main dish of the shop), you can not move between seats and drink two beers. He told me he could not eat while drinking beer. The next tour group also canceled Genghis Khan and returned home immediately.
The response and tone were so bad that I never thought of the customer and had never experienced it before.
I told you too much to talk to the person in charge, but I didn't ignore it until the end. I find a person who seems to be responsible here and beckon me, but ignore it. I'm talking unpleasantly while looking at the capacity of a woman in her 50s who responded to move seats.
We decided to leave the store as soon as possible. The person in charge (named Enomoto) is the treasurer, but there is no sign of apologizing there. When I told him that it was a terrible service, he laughed uneasily, "I see. Thank you!" I met a human being who laughs at the hospitality service fearlessly for the first time in the world. That is a giraffe!
-No inquiries to Kirin HP.

I received a terrible service that I could not remember for the first time in ten years. It's even more surprising because it was a big company. Actual customer service proves that Kirin's words of customer focus are all lies. All the words of the president will be false. The customer experience may be the worst because it is a Kirin company. No intention of losing fans. Isn't customer satisfaction activity such as factory tour included until the last meal? What if you had a conductor that was taken semi-forced from the factory guide to the beer port (you can't taste it without entering the beer port)?
Being rude when there are almost no customers other than factory tours at night is that Kirin employees do not get fired, they work hard and have no effect on their service, or Kirin employees are assigned to restaurants. Do you think it was done?

The customer satisfaction experienced at Suntory and Asahi was much different. Since the tour of the Suntory factory, I think it's important to make good feelings like premium malts are used everyday.
I no longer buy Kirin's beer or freeze.