Alex W

Review of Huawei Canada

Absolutely terrible customer service. If you live ...

Absolutely terrible customer service. If you live in Canada, I would steer clear of purchasing any Huawei devices. If you have an issue with your device within the warranty period, they are extremely unresponsive. The customer service call centrer people are very polite but can't help you with your phone repair, it's all on the Technical Repair centre in Ontario who you cannot contact directly. I mailed my Mate 20 Pro device in for repair and they mailed it right back to me saying they couldn't find anything wrong, the issue persists and they no longer respond. I would never purchase a Huawei again, it's not worth the discount I got on the phone.