We have eaten at other Joe's and love them. Howeve...

We have eaten at other Joe's and love them. However, this one (or maybe this time) it was horrible. Our appetizer of nachos was fantastic and arrived speedily. We rarely saw our waiter. We had ordered 2 children's meals and only got one, it took 15 minutes for our waiter to come back and still no 2nd meal. I ordered tilapia, shrimp skewer and shrimp mac and cheese. Everything on my plate was cold except the fish. My spouse ordered clams that came out cold with no butter. The manager removed the missing kids meal and the price of my meal that wasn't eaten. I found the total experience disappointing and wouldn't recommend it to anyone.