James Devereaux

Review of Duerden's Inc.

While looking for a new washer and dryer, I ended ...

While looking for a new washer and dryer, I ended up at Duerdens. I decided I wanted to shop locally rather than a big box store. I went in and met with an amazing salesman who help me find what I was looking for and give me a no pressure quote. I was told that as long as the item was still in stock when I called back to make the decision, delivery could be as early as 3-4 days from then. I went home and thought about it over the weekend and called a few days later to make my purchase. I spoke with someone on a Monday who took my card information, told me the item was in stock, and set up a delivery date for the upcoming Saturday. The morning I was expecting the delivery, Saturday, I received a call from the original salesman. He apologized and said that unfortunately, another salesman had given away the washer and dryer, giving away the last in stock and informed me I would not be getting my shipment that day. He assured me that he would let me know as soon as he had a new one in stock, but that the manufacturers were running behind. All the while, I checked a few big box stores, all with the exact same make and model in stock But I kept waiting.

I checked in with him weekly asking for an update. Although I could tell he was frustrated as he also didn t have any updates, he remained calm and professional. Unfortunately, no manager or owner from the store ever made contact or offered additional solutions.

Fast forward to today, 8 WEEKS from when I was originally supposed to Receive delivery of the washer and dryer. I finally received the washer and dryer (delivery & install guys where great).

The only reason I didn t give this review and this store the lowest rating possible is because of the professionalism of the salesman. I got the feeling he was caught in the middle just as much as I was & at times I could hear the frustration in his voice (even with me as I was incredibly short with him at times) but he remained calm and professional I was incredibly disappointed with my experience with this store as I am also shopping around for all new kitchen appliances. Needless to say, I will not be shopping at Duerdens for those or anything else in the future.