I've had my membership for 10 years and have never...

I've had my membership for 10 years and have never been able to use it. I was scammed into this when I was in college. Fast forward 10 years later I have two small children and work full-time, it's very hard to find time and money to vacation. Well I'm finally able to go on vacation, so I call Global Connections and was told that there's nothing available during the time that I want to go. I spoke with a supervisor, I believe her name was Danny and she was rude and very insensitive to the fact that they have nothing available, she told me that I should have booked a year in advance... very rude!!! I'm going to take a look at all of the paperwork they provided me with back then and possibly sue for my money back. Who knows when I'll be able to take another vacation, they've completely ruined my vacation. Steer clear of this company, just do air bnb... these time shares and vacation memberships are scams. I'm completely disappointed!!!!!!!!!!