Joshua Douglas

Review of Greater Newport Physicians

I am so disappointed with Greater Newport. Without...

I am so disappointed with Greater Newport. Without getting into the details of the situation, we had to call and handle a referral with them, but their customer service rep told us we were just a number and needed to wait in the queue until our number was up. She kept reiterating this and had zero sense of compassion for the reason that we even needed this referral in the first place. No one wants to be treated like they're just a number. This was a terrible experience and their customer service reps could use better training and human decency. At least the one we dealt with needs it.