To be fair, I have no comparisons to any other com...

To be fair, I have no comparisons to any other company. This is the first of my experience and I was apprehensive because I sent in our very first precious moments dating back to 1988. The process is so easy. Everything comes to you in a box that you send back to them that you get back with everything you ordered. All our old videos were bar coded. We got regular emails showing the progress of our order. You get an email when it s done, shipped and arriving! Such a thorough company that was able to place my anxiety on hold. And the quality of our order was absolutely more than what I expected. The company even warned me about 2 of our videos that might have issues and yet they were able to transfer them onto our thumb drive with success. I was so pleased with their process that I doubled my next order. I have had no negative experience. Yes, give them a try. And prices are very affordable for this retiree!