Called because we were pretty certain we had a fro...

Called because we were pretty certain we had a frozen water line and feared it would break.. Service was prompt but the technician didn't know what to do .He seemed very unsure. He wanted to replace the parts in the faucet which was quite expensive to see if that was the problem. We declined and he called in a second technician who agreed that it was a frozen line. After more than 3 hours and 3 service techs, they determined that if couldn't be deiced without tearing out the kitchen ceiling. We declined. Although the men were very polite, we were charged overtime for 2 techs. They left and we had a hole in our bathroom wall from the attempt to find the pipe and we still had a frozen pipe. It seems that if the first tech had to call in a second one, that was the company's problem , not ours, but we ended up with a huge bill for 2 techs and basically an unresolved plumbing problem.