Rachel Kline

Review of Nyle Maxwell Supercenter

Very disappointing experience here today. I put in...

Very disappointing experience here today. I put in my information through their website (as I am selling my 2013 Hyundai Veloster) including condition, mileage, and basic information about my car. They gave me an estimation of $4,800-$6800 for my car. I did my research on Kelley Blue Book before I came and knew my car was worth around $5000 so thought the estimation was spot on. After submitting my information, I was promptly contacted by a saleswoman who set up a time with me to bring it in. I take time out of my day to scramble at the DMV to get my title, get a car wash, go in to the dealership and wait for an appraisal. After waiting, the saleswoman comes up to the table and says We don t want your car . Taken a back I say oh okay why? She replies because of the mileage. I mention that I put all my mileage and information in to the system initially and she still told me to come in. She shrugs and says well how much were you looking to get for it? I told her I was hoping $5000. She laughed and told me I d only get about $1500. I felt like they were doing a bait and switch and trying to take advantage of the fact I m a young girl that doesn t know what I m talking about. Immediately took my car to Carmax where dealerships often price match as they have a great appraisal system... what do you know?? A $5,500 appraisal offer. Super disappointed with the experience and wasting my time by trying to take advantage. I recommend Carmax or dealerships that offer $500 more than Carmax appraisal.