melinda brindicci

Review of Veratour S.p.A.

this to report my complete dissatisfaction with th...

this to report my complete dissatisfaction with the services offered by veratour during my stay at the Palmira Isabela Hotel in Palma de Mallorca.
1. I booked and paid for a triple room, but I received a very small double room with an openable armchair as a third bed, the armchair was not provided with a mattress but only with a net on which there was a blanket folded to act as a mattress (my daughter had a bad back all the holiday).
2. I have never been provided with towels, but I had to promptly request them every night at the time of the shower, when after several insistence I was given broken, torn or stained.
3. The kitchen was very bad.
4. On the last night of my stay my daughter had a fever of 39. The next day I had a check-out at 12 and a departure from the hotel at 7 pm. I then turned to the assistant Veraclub of the Palmira Isabela, Mrs. Caterina , who without a minimum of cordiality told me that nothing could be done and I had to make do or ask at the reception. I explained to her that I would be willing to pay the room for an extra day, but she categorically told me it wasn't possible. The lady had presented herself as a veratour manager in the structure, therefore as the one who could have solved the problems that emerged. I am a single woman with an 80% invalidity and two little girls, one with a fever of 39 and the other with earache. I believe that the manager Caterina should have made an effort to resolve the issue in some way, but she has absolutely washed her hands in an unfriendly and rude manner. I then asked at reception but still at 15:00 they threw me in the sun. It is shameful to receive such a service.
5. In the same way I would like to point out the professionalism, the attention, the care in the customer and the sensitivity of the animators and the kids of the miniclub who have done everything possible to make the holiday always pleasant and have also tried to help me to solve the problem of the last day. On the animators, I would all like to express the utmost satisfaction.
Thank you in advance for the attention shown.