Valeria Medianero

Review of Lake Buena Vista Resort Villag...

Good Night My family and I made the decision to st...

Good Night My family and I made the decision to stay at that hotel on the recommendation of a friend, we arrived on September 4 and really everything was also until the day of checkout on September 7 that day, unfortunately I left forgotten in my suit a toiletry bag with pills and MONAT products! a LANCOME makeup remover and important medications, among other things that are not vital such as a deodorant and a hairbrush.
I called that same night but they did not answer, so the next morning I managed to speak with someone who told me that I should do the report online, I received a confirmation email and I waited about 3 days for them to send me another one indicating that they had not found anything, Then I called again to tell them that I was not asking if I was there or not that I knew that I had left it in the bathroom, they communicated me with a very kind lady named Patricia de House keeping telling me that she had nothing registered but that she would call me in a few days.
Today is September 23 and I am still waiting for your call, I do not do it so much for the products although adding the amounts are reasonable but I am interested in the medicines that are from my country and for me it is difficult to find them, especially because of the pandemic.
I hope someone reads this email and is kind enough to call me and give me an explanation and if someone is going to stay, be very careful when checking out and not leave anything because they will not see him again.
Thank you