Joe

Review of Gromwell Group

Was reading reviews prior to my visit and figured ...

Was reading reviews prior to my visit and figured that the low ratings were due to its recent opening (learning curve). However came to find out, its worse than I read. Hangers in the miniscule closet fall off of the bar (hooks too small). Floor was blemished with construction debris. No drawers (at all) to store socks etc...you have to work out of your suitcase. No tray to put your suitcase on--so it sits on the floor. Thermostat has a mind of its own..set it at 72 and it ends up at 65 by morning (with no instructions on how to get the temp to hold). Worse of all, they charged my card for my pre-paid room. I checked 2x with them during my stay and they assured me that it was fixed. It wasn't. Had to contact Hyatt main from home to get it fixed. Rooms not ready on arrival so lobby full of people waiting at 3 or later to get settled. Elevators work periodically and the staff is incompetent. Whew!