Beach Bum Review of John Moore Services
I purchased two high end AC units from John Moore ...
I purchased two high end AC units from John Moore eight years ago. They came with ten year warranties from Lennox. The blower on the downstairs unit quit working and they reset the controller board twice now to try to fix it. I asked them to just quote the labor on replacing the board as the part itself would be covered by warranty. They quoted $1500 in labor for what is maybe a 30 minute job. I couldn't believe it. I asked three times, is that labor only, Yes, yes, yes. Needless to say, I won't be using John Moore anymore. The Lennox warranty should be honored by any repairman as the part will come from Lennox for free. I would highly recommend you get quotes from other repairmen before doing anything with this company. I'm guessing their labor rate must be on the order of $1000 per hour for repairs. It took the technician less than 15 minutes to pull all the connectors and reset the existing board. To put in a new board would then only be a removing and reinstalling a handful of screws. Update: Regarding your response, I have e-mailed the quote from your company to you. The labor quote to replace the Control board and wire harness is 1499.99. There is an additional quote for 1199.99 to replace the fan motor and capacitor if necessary. Update: I never heard back from John Moore despite sending them an e-mail with their quote. The board failed again last week. I contacted another service company who replaced the required parts under warranty. Their labor rate is $82/hour with a visit fee of $79. It took 30 minutes to diagnose the problem last week and 30 minutes to replace the bad parts this week after they received the new warrantied replacement parts. Since I bought a one year service contract for $120, I did not have to pay the visit fees and my total bill was $202. Even if the parts had not been covered, it would have cost another $600 for the parts, far less than the John Moore $1499 quote for labor only. I saved $1300 buy using someone other than John Moore. That company will never get business from me again. Recommend anyone using them seek additional quotes.
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