The Preiss Company takes advantage of students. I ...

The Preiss Company takes advantage of students. I lived at Blue Ridge apartments for 2 years. I loved my apartment! Nice size, clean, washer & dryer in unit, second floor & maintenance was normally quick. I started paying my rent online instead of by cashier s check because the staff was so rude, especially Elizabeth Wright. I requested that my stove top be replaced because the stove cracked. No one responded to me. My food was going bad & I cook every night so I wasn t about to go buy food if I have a stove at home. She told me that I needed to pay for it because it wasn t broken when I moved in & quoted a price of about $700. I told her that there was a small crack in the stove when I moved in & that it spread & asked her to check my move-in sheet. I went up to the office because my emails were being ignored & they couldn t find my move in paperwork. Go figure. Almost 3 weeks and several emails later, my stove was replaced. I moved out in July 2017. My last month s rent was paid and I turned in my keys. They told me that they had to replace my carpet & that they kept my $475 security deposit. I didn t argue because at this point I just came to bring my keys & wash my hands of TPCO for good. Why on earth was there a charge on my credit report for $163? I disputed it, it was taken off. Make sure you get everything in writing, I ve had to screenshot many conversations & threaten to call my lawyer to get them to move!! The rent was cheap at $525 but it s not worth it if your employees have no integrity. Also, if they say they re keeping your deposit make them tell you why & prove it!! No carpet isn t going to be squeaky clean after 2 years but I know damn well it was nothing that a routine carpet cleaning would not have resolved because I keep my apartment clean. Also, I contacted the Preiss company directly to complain about Elizabeth Wright, filling out their online form. No one responded! They definitely will protect each other so don t think going over someone s head will produce results. CONTACT YOUR LAWYER. TPCO will say one thing and do something completely different. Thank you to Torre M. who I requested each time I went into the office!! She was the ONLY respectful person there.