Send me a 20 voucher to renew my policy but I ca...

Send me a 20 voucher to renew my policy but I can't use it as you apply the genialloyd convention. I was happy anyway. But then I discover that the convention despite being already a contracting party and my partner is not letting me use it x I don't know what reason. Send a quote, then a voucher (which I can't use), then apply a convention (which I can't use) and then find yourself having to pay in full. Nice marketing ... Congratulations ...