EDIT: The original review I posted (below) has be...

EDIT: The original review I posted (below) has been addressed by the staff at Imperial Ford. The additional "$250 of work" I'd mentioned was completed for me at NO CHARGE to compensate me for my troubles. Special thank you to Jen for reaching out to me and organizing this remedy, and to Justin for completing the work. I appreciate your help in addressing my concern.

ORIGINAL REVIEW: I bought my car here in 2013 and bring it back here for all of my maintenance (even though I've since moved to Boston). I thought it would be good to stay loyal to Imperial throughout the life of my vehicle. I was sorely mistaken.

Imperial Ford has screwed me (or tried to screw me) on multiple occasions. It just took me too long to realize it. Fool me once, shame on you, fool me twice, shame on me. I will not be letting Imperial Ford take advantage of me and my inexperience with car maintenance anymore.

Most recently, I brought it in for an annual inspection sticker and was told I would need to have about $400 of work done in order to pass (my car is only 2 years old with 40k miles). I agreed to have the work done and THEY STILL FAILED MY VEHICLE. Now they tell me I need to have another $250 of work done to get the big red R sticker off my car.

That's just the most recent problem I've had with them. I won't be giving them my business ever again.