F

Filipe Silva

4 years ago

In general I was very satisfied.

In general I was very satisfied.

I was impressed by the size of the room, combined with the fact that it has a kitchenette, but what stood out (in the room) was definitely the comfort that the bed provides us.

Breakfast has an immense variety and quality ... the well selected fruit !!

With regard to cleaning ... nothing to point out

I also want to highlight the quality of some employees, as they work with a high degree of professionalism .. (I explain the context)
Hotel only provides bathrobes for those who request massages or purchase romantic packs (sparkling wine and bathrobe) .. I asked if they eventually rented only the bathrobe, as I was not interested in the massages, and since I don't drink alcohol, I also didn't want the romantic pack. In response I was told that they do not actually rent the bathrobe.
As such we opted to resort to the romantic pack (around 40 ), however we asked to change the drink, opting for a simple bottle of water, since we would only be interested in the robe ... in this scenario the employee mentioned who would do everything possible to overcome this situation. When entering the room there were two bathrobes on the bed, at no extra cost!
In short, the fact that there was this type of attitude / behavior on the part of the hotel's employees, only shows that they are interested in working with a single objective ... in customer satisfaction !!
Finally, the hotel stopped selling a romantic pack, however, it won a customer !!!!

Comments:

No comments