I was very disappointed when I was Charged a fee a...

I was very disappointed when I was Charged a fee after the employee told me twice they would call me if It would cost anything! I dropped off my computer on a Monday morning. I described the problem. I asked him twice what the fee would be to look at it. He said they would call me first with any fees or repair cost. He said he had never seen that issue before and did not know the cost and someone else needed to look at it. Also, the form I filled out to leave with my computers did not have any information about a diagnosis fee. That s why I asked him twice to clarify. I received a phone call just a few hours later from a different associate telling me to fix my computer it would cost more than the computer. He knew what the problem was right away. When I picked up the computers I learned about the payment due. I explained to the owner My conversation with his employees. He was very apologetic about his associate not telling me the right information. His explanation was I have new employees. But he still charged me the fee!!! What?!? I feel like I was blindsided and lied to. I will not take my computers there in the future. They did not gain a customer. You should not charge people money when they straight up ask you what the fee is in the beginning. If you have a flat diagnosis fee I suggest you start letting your customers know upfront. Having it in writing would be ideal. Also, when you agree with your customer then you should definitely not charge them a fee.