Ivana Raki

Review of Network Agencies

I lived in a flat managed by this agency for 2 yea...

I lived in a flat managed by this agency for 2 years and it was my best renting experience since moving to London. Everyone who works there is polite and down-to-earth and they seem to genuinely care about doing their jobs well and doing right by both their landlords and their tenants.

First good impression - Dimi, who showed me the flat, was straight-forward and honest when he gave me a tour, and didn't layer on the frills and sales-pitch which you so often see from agents, so I felt like I could trust him.

Next, Andy, in Lettings, was super helpful throughout the process of sorting out the contracts and he was always available to discuss possible changes to the flat or whatever it was we wanted to do - he was flexible, but also very forthright about making sure that everything we did was with respect towards the property and the understanding that we would be expected to undo and fix whatever changes the landlord/agency didn't want to keep, which is completely fair. When we were moving out, he was very reasonable about the leaving process and deposit deductions, again, doing his best to make sure the flat was looked after while also not wanting to rip us off and taking into consideration that we had been respectful and trustworthy tenants. I honestly could not fault him for anything.

Maintenance, now headed by Jason I believe, was usually available and quick to respond to our queries about furniture or facilities in the flat. We never had to wait more than a day or two for repairs and they were always done well and in a way that lasted. The repairmen were stand-up folks and respect to them for doing their jobs well, and to the agency for hiring them.

Finally, after we gave notice two months before our contract was to expire (we were reminded of this by the agency, not all agents do this), the flat showings were done by Sogand and Candecia who always let us know about the viewings in advance and were generally lovely.

All in all, from my experience, this is a good agency run by good people who take care of their clients and coworkers. Treat them and the property with respect, communicate with them honestly and you will get the same treatment back. Can't recommend these folks enough.

P.S. They deal more in whole properties than rooms as far as I know, but it's always worth checking.