Keith Tomes

Review of Bill Kay Chevrolet

We love our new Cruze and the sales staff was very...

We love our new Cruze and the sales staff was very helpful and friendly. We are disappointed that after requesting financing through our bank, it was arbitrarily changed to one of the dealer's choosing without our consent or even our knowledge. On top of that, our payout on our trade-in was sent to the wrong address so at this point we may be liable for another payment on a car we no longer own. It was also very difficult getting a call back from the dealership re: the financing issues. We'll be more careful next time but then,... we thought our wishes were being followed THIS time.