Been at the hospital twelve plus hours on Friday t...

Been at the hospital twelve plus hours on Friday the thirteenth. Day shift was amazing in the er zone 3. However when night shift came on this been the most horrific experience ever. The nurse Lorraine constantly not giving any information when asking questions about my mother who is the patient, I inform Sabina A the charge nurse and she has the most stink attitude ever! How can you be a charge nurse in a hospital where patient satisfaction is number one but there s no compassion at all. I left from getting into it with anyone 8 hrs into night shift. I m constantly calling because we re yet to know if my mothers getting discharged or admitted and I had to argue with the nurse and charge nurse and then she tried to use hippa against me but yet I ve spoken with a doctor as well as er supervisor which have information due to me being on my mothers chart and this cancer patient of a charge nurse says this?!? I can t wait until Monday to play the recordings for hr. This hospital employees in the er zone three is horrible and makes the company as a whole looks bad. I wouldn t send my dog here for this type of treatment not to mention my mom been in the hall for 12+ hours in a bed