My husband, a registered nurse was admitted for a ...

My husband, a registered nurse was admitted for a medical emergency. He received excellent care in Jones Tower floor nine. Every nurse and patient care assistant were stellar and I'm so appreciative of their genuine care for his well-being.

I am only giving 3 stars due to the troubling filth in his room. It seemed that only the trash bags were changed, and the bed linens. The restroom hadn't been cleaned, the floors were filthy. There was a milk carton spilled under the chair and sticky substance on the floor. Very troubling since we're in the midst of a pandemic. There was hair on the bed, sink was nasty, and the shower filled with hairballs.

I brought cleaning supplies on day 1 and cleaned so that we didn't end up with the virus from contact in the room. Housekeeping came to the room on the 1st night after the nurse called. She apologized and cleaned the shower and bathroom. However, she didn't clean any surfaces, floor was still nasty. They apparently only dry mop and never move the furniture to clean properly. We love the medical care at Methodist, but improvement is needed with basic cleaning. Lives are at stake!!!